Eendesk Privacy Policy
Last Updated: August 18, 2025
Introduction
We take your privacy seriously and want you to feel comfortable using Eendesk (the "Services"). This Privacy Policy explains how we collect, use, and safeguard personally identifiable information ("Data") on our site and Services. This Policy does not apply to entities we do not own or control or to individuals we do not employ or manage. Please also review our Terms of Use.
Contact Information
Email: info@eendesk.com
DPO: Godswill Ikpe
Address: Plot 2014, CAD zone B09, Celina Ayom Crescent, Kado, Abuja
1. Collection of Data
Account & Registration
Our registration process requires a valid email address, phone number, first and last name, and a unique event name.
GDPR Context
We are mindful of the EU/EEA General Data Protection Regulation (GDPR). Event organizers using Eendesk to manage an event (i) while residing in an EU/EEA country, (ii) with a registered office in an EU/EEA country, (iii) with registrants from an EU/EEA country, or (iv) involving EU/EEA citizens, must not use the Services to collect IP addresses or email addresses for individuals who abandon a purchase or registration form before clicking "Submit" and completing the form.
Eendesk may still process limited technical data such as IP addresses for security, fraud prevention, and service delivery as described in this Policy.
Location Data (New)
Depending on how you use the Services and your device settings, we may collect:
- Approximate location inferred from your IP address.
- Precise location (e.g., GPS, Bluetooth, or Wi‑Fi signals) only if you grant device‑level permission. We do not collect precise location in the background unless you enable it in your device settings.
2. Use of Data
We do not share your Data with third parties except in the cases described below. We use Data to:
- Provide and improve the Services, including account creation, event setup, registration, payments, and customer support.
- Personalize the experience, including content, language, and time‑zone settings.
- Location‑specific uses (new):
- Show relevant local content (e.g., local dates/times, language, currency, or country‑specific features).
- Support fraud detection, abuse prevention, and platform security.
- Provide location‑enabled features you opt into (e.g., nearby event discovery if offered).
- With your consent (e.g., when you opt in to sharing).
- Service delivery where a feature requires interaction with or is provided by a third party (for example, infrastructure or application service providers).
- Legal obligations in response to lawful requests (e.g., subpoenas, court orders) or to comply with applicable law.
- Protection of rights when we believe your use of the Services violates our Terms of Use or other guidelines, or when necessary to protect our legal rights or property.
Links to third‑party sites: If you use links on our Services to visit other platforms, their privacy policies govern your use of those sites. Please review them.
3. Cookies
Like many platforms, we use cookies (and similar technologies) to enhance your experience—such as remembering your settings and preferences. You can control cookies through your browser settings. Some cookies and technical signals may help us infer approximate location (e.g., for language or time‑zone preferences).
4. Children
Eendesk is not intended for individuals under the age of 13, and we do not knowingly allow persons aged 13 or younger to create accounts. For questions, please contact us using the details in Contact Information.
5. Your Data Protection Rights under the GDPR
If you are a resident of the EU/EEA, you have the following rights:
Access, Correction, Deletion
Request access to, correction of, or deletion of your personal information at any time by emailing info@eendesk.com.
Objection and Restriction
You may object to or request restriction of processing by emailing info@eendesk.com
Portability
Request a copy of your personal information in a portable format.
Marketing Opt‑out
Opt out of marketing emails at any time by using the "unsubscribe" link in those emails. To opt out of other forms of marketing, email info@eendesk.com.
Withdraw Consent
Where we rely on consent (for example, precise location), you may withdraw it at any time in your device/app settings or by contacting us. Withdrawal does not affect processing carried out before withdrawal or processing based on lawful grounds other than consent.
Complain to a Supervisory Authority
You have the right to lodge a complaint with your local data protection authority.
We respond to all requests in accordance with applicable data protection laws.
6. Your Choices
Use Without Registration
Some features can be used without registering, which limits the information we collect.
Email Preferences
You can unsubscribe from promotional emails by following the instructions at the end of those emails. We may still contact you for informational, transactional, or account‑related purposes.
Cookie Controls
Most browsers let you disable or selectively manage cookies. If you disable cookies, some features and personalization may not work as intended. You may continue to see advertising, but it may be less relevant.
Location Settings (New)
- For precise location, you can enable/disable permission at any time in your device or browser settings.
- For approximate location inferred from IP address, you can limit this by using privacy tools (e.g., certain browser settings or VPNs); however, doing so may affect localization or fraud‑prevention features.
7. Editing or Deleting Your Account Information
You may request deletion of your user account by contacting us or by using the Delete Account tool in your dashboard (if available). Content or other data you submitted on event pages that is not stored in your user account will be returned to you upon account deletion and removed from our servers. See our Terms of Use for more details.
8. Changes to this Privacy Policy
We may update this Policy from time to time. We will notify you of substantial changes by posting a prominent notice on our site and/or emailing the address listed in your user settings.
9. Data Retention
Retention periods vary by the type and sensitivity of the information and the purposes for which we use it. In general, we retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Policy (including providing products and services to you or our customers), unless a longer period is required or permitted by law. We retain account information for Eendesk Services for as long as your event organizer's account is active and thereafter unless your organizer requests deletion.
Location Data (New): We retain precise location data only for as long as needed to provide the location‑dependent feature you enabled or as otherwise required by law. Approximate location derived from IP addresses may be retained in security logs for a limited period consistent with our fraud‑prevention and security practices.
10. Contact Information
If you have questions about this Policy or the Services, please contact our Data Protection Officer (DPO):
Email: info@eendesk.com
DPO: Godswill Ikpe
Address: Plot 2014, CAD zone B09, Celina Ayom Crescent, Kado, Abuja